Privacy Policy

Who we are

Delooze Hearing Ltd is a private limited company registered in Scotland (Company number SC791476), operating as an independent audiology clinic at 26 High Street, Hawick, TD9 9EH. We are the data controller for personal data collected through this website.

Contact: info@deloozehearing.co.uk · 01450 550124

What data we collect

When you submit our contact form, we collect:

• Your name
• Your email address
• Your phone number (if provided — this is optional)
• The content of your message

We do not collect sensitive or special category data (such as health or medical information) through this website. Bookings and clinical information are handled through our clinic management system (Blueprint Solutions) separately from this website.

If you have enabled analytics cookies, we also collect anonymised website usage data via Google Analytics 4.

Why we collect it (lawful basis)

• Contact form submissions: Legitimate interests — to respond to your enquiry.
• Analytics cookies: Consent — we only load Google Analytics after you explicitly accept analytics cookies via our cookie banner.

How we use your data

We use your contact details solely to respond to your enquiry. We do not send marketing emails, share your data with third parties for marketing purposes, or sell your data.

Data processors

We use the following third-party services that process data on our behalf:

• Netlify Inc. — Our website hosting and contact form submission processor. Form submissions are stored securely in Netlify's infrastructure. Netlify is based in the US and certified under appropriate data transfer mechanisms. See Netlify's GDPR statement.
• Google LLC (Google Analytics 4) — Used only with your consent to analyse anonymised website usage. IP anonymisation is enabled. See Google's Privacy Policy.

Cookies

This website uses a cookie consent banner. Analytics cookies (Google Analytics 4) are only set if you choose to accept them. If you decline, no tracking cookies are set. You can change your preference at any time by clearing your browser's local storage.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent where consent is the lawful basis

To exercise any of these rights, email info@deloozehearing.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

Retention

Contact form submissions are retained for as long as necessary to respond to your enquiry and for a reasonable period thereafter, and are then deleted.